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Walt S.

Contributor Level

Total Points
80

1 Review by Walt

  • CARiD

8/8/20
• Updated review

It took several emails and phone calls but they more than made it right. Im very impressed. They refunded the complete shipping cost and offered me a gift certificate for my time. I did not ask for that I just wanted it to be reasonable. I would be willing to do business with them in the future.

Complete rip off on shipping and delivery time
7/24/20
• Previous review

Ordered multiple parts, heater resister, 2 u joints and a center support for an older truck. They sent me the total and it showed me being charged 114.00 to ship the 2 ujoints. I called customer service and told me that the total was correct. That is what it cost to get them shipped. I then got disconnected. Because those items did not show shipped I called the cancellation number and after being on hold for 35 min finally got to speak to someone. She told me that they had already been shipped. I told her the email from earlier that day said they hadn't and actually 1 of the items was on a delay getting to them. She just continued to read from a script and told me it had. I check my fed ex shipping calculator and those items from their location to mine would cost 90 if overnighter, 25 for next day and 12.99 for 5 day. Nowhere near 114.00. I then sent an email to customer service asking them to call me. No response.

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Carid C. – CARiD Rep

Dear Walt,

Thank you for your feedback!

Please, accept our apologies for the unsatisfactory experience you have been through.

We would appreciate an opportunity to learn more about the issue you have recently encountered with and facilitate the resolution process as well as offer additional compensation for the inconveniences caused.

Kindly email me at chester.ha@carid.com with your order details so i could assist you further.

Looking forward to your response!

Sincerely,
Consumer Relations Department at CARiD.com.

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