Walt N.

I ordered the "Chain Saw sharpener" two of them. I tried to use one but the tool does not fit or work on my chain saw. It also had a flexible tool with a hex female on one end and a male hex on the other. Did not know what is is for and when I asked about the "instructions" I was given the three web pages that was in the advertisement on Instagram. Then "JH or "Vicki" replied in very broken English I could order another if I wished, I have sent 9 emails to *******@jiahong520help.zendesk.com the reply was from "JH" but used the name Vicki. The order was placed approximately June 2,2019 I received the order June 14,2019 I sent my first email June 15 and reply was "Kindly allow us up to1-2 working days to revert back to you" so far I have submitted 10 emails and for the last three no response. They tell you not to return to "ship from address" "we not responsible for lost package"
So I have contacted my credit card company. Shipped from:
Wan Qian ******* Business Pkwy, City of Industry, Ca. *******-2950