Walter S.

I've ordered the video card which cost me $725 including shipping. Eight days later I've received a notification from FedEx that the card was delivered. Not so. No card anywhere to be found.
I've contacted Newegg and started a claim. I've received a response that the seller provided "proof" with a POD FedEx order that the card was delivered. So I was instructed to contact FedEx.
The automated phone service from FedEx almost drove me insane but after 3 call attempts and 30 minutes later I finally had a Supervisor on the line who spoke English. FedEx filed a claim. Next day, the FedEx delivery guy showed up, telling me he remembered he delivered in "this neighborhood" shrugging his shoulders. As for myself;: Nothing. No card, no money.
Newegg pointed to the seller. The seller pointed to FedEx. FedEx said the package was delivered. Everyone claimed: "Not our responsibility" - One week after ordering the card I was out $725 and no merchandise.
Next, I filed a claim with Paypal asking for my money back. Newegg provided the "fake proof" POD from FedEx to PayPal, claiming the card was delivered.
I showed that signature was required on this delivery, but that was brushed under the table with a note from Newegg stating: "Additionally, we will pass on that information to our seller as they should have required a signature for the package." …. Saying in a friendly way basically: "but nothing we can do...".
Two days later, the card was suddenly in front of my door step. A kind and honest neighbor brought it by, after it was delivered to the wrong address. In summary; FedEx lied. They did NOT deliver the video card to my home. The Vendor hid behind a "fake delivery confirmation" from FedEx and Newegg shrugged their shoulders, basically claiming "Nothing we can do."
SUMMARY: No one gives a crap for you as a customer. As long as they have your money all is well. Newegg, their vendors and FedEx will blame you for the missing merchandice. In one of the correspondence Newegg suggested that is was probably stolen, so guess what? They suggested that I file a police report. If I didn't have honest neighbors, I'd be out the money with nothing to show, except the runaround, chasing after my lost money.
So you think this story is over… well, now my $425 motherboard I've ordered from Newegg is not delivered, which I've paid for two weeks ago…. I filed a claim with Newegg…I am not a mind reader, but I have a good guess what happens next...
I have spent a truckload of money over the years with Newegg. I had a bad experience last year, but thought I give them another try – BIG MISTAKE on my part.