Walter L.

I had never had a problem until I joined Amazon Prime, but I believe you should get the service you paid for. Most of the items never arrive with their same day or 2 day guarantee, but my most recent order takes the cake.

I had ordered a camping stove early July for a mid August trip with their 2 day delivery guarantee, but it did not arrived as promised. The order was delayed twice (1.5 weeks later) and before I contacted their CS via online chat. Their representative advised me there's an error with Amazon systems and told me to cancel the order and reorder it. He promised that the order will be fine. Alas, the next order failed the same way, and I was told to repeat the same steps -3rd order by now and 3 weeks wasted.

I am quite frustrated by now with them reassuring the same thing won't happen again, and I was sure it's going to happen again, but I figure I will play along since there's time left till mid August. My fear was right, and I chose to all them this time. The representative at the India call centre did nothing but read me lines from a script just as useless as the the online chat representatives. This time however the representative, Jesse. Said my order fee will be waived and promised the item will get there on time, and gave me a 5 dollar credit to my account (this is a trap, don't accept it).

Alas, my order is going on a continuous loop of delays, and I went back online and asked for a manager to deal with this. The self-claimed manager, Xlo, told me we will have to wait for the order to loop 1 more time before she can send a ticket to the delivery department, and confirmed that they will listen to the last call and Honor their one time fee waived due to my troubles. I was not happy and couldn't understand why she can't sunbit the ticket now. I asked her to review all 3 of my orders as proof that the orders are looping in error and delays so she can submit the ticket now. But she came back and told me that it's my fault that I cancelled my orders in the first place. I was furious and clapped back at her that it was her colleagues that advised me to, and furthered demanded that she take back her accusation. I told her that management needs to retrain her staff if they are providing incorrect solutions to customers, and she has the nerve to tell me that sometimes cancelling orders are the only way. I didn't want to argue with her any longer, and said I will follow up again once the order loops again.

The order failed to deliver again, and I simply asked them to check the notes for the ticket. It doesn't matter though since my trip was the following day. I figure no matter, I will just get the stove free when I retuebas they had promised. The order arrived during my vacation, and as expected they had charge my card. I call Amazon back upon my return for a refund, but they had erased all their logs by then. Another self-claimed manager, Rohit, was super unhelpful. He did not bother going through the records, also claim there were no logs, nor the employees with names I had wmntioned that ever worked there. He advised me that they can't waive the fee due to the previous complimentary $5 reimbursement (refer to me claiming this a trap earlier, this was all planned by Amazon). Honestly, no one cares about that 5 bucks since everyone wants their item delivered, so they should shove it up their $#*!. I just didn't bother and hang up since it's a lost cause. The thing that made me most furious is their constant lies and script reading. I don't care for the free item, or $5 coupon. It's the principle, not the money.

Bye Amazon Prime, stick with regular Amazon, it's the same $#*!.