Walter H.

I went into the store with my adult daughter to buy two queen mattresses. She chose a soft mattress that I thought was too soft. We bought it anyway - "Sleepy" was the brand. I picked it up at the store (Norman, OK) two days later and as soon as we got it home we knew it was not the same product as demonstrated. It was uncomfortably hard. We called the store immediately and were told to try the 120 day break in guarantee period. Nope. They said if we wanted to return the mattresses, we had to drive them to the Oklahoma City warehouse about 25 miles away. Nope. They also said there would be a 20% restocking fee. Nope. I will file in Small Claims Court tomorrow.

BTW, when I challenged the store manager about the requirement to return the product to their warehouse, he said it was illegal in OK to return a used mattress to the store. I just researched the statute and that is a totally false statement.

I dropped the mattresses at the store anyway and left a letter of return. Then I tried to file a dispute with VISA. They said it was a legitimate charge since I had not returned them to the warehouse. I still cannot understand why. It truly sounded like they had called the store manager when I was put on hold and just quoted him. In hindsight, I wish I had played their return / 20% scam game and then disputed the 20% with VISA since it was not the product I ordered.