Waldemar F.

I have paid for advertising on HomeAway since 2012 paying thousands of dollars to be able to have direct contact with guests.

This year after the acquisition by Expedia they decided to reward us by cutting off all direct contact with guests until they collect their added fees to not only guests but also to us. So basically we have been ripped off, they took our advertising money and are using it against us and our guests for the sole purpose of collecting fees without any responsibility for the actual business between owners and guests.
The owners of HomeAway are extrymly greedy. All the changes done recently are not allow me contact person who made the inquiry. 3 years ago I had rental fee charged back from my account and I had to pay 50 Euro penalty, because person who rented my place via their system figured out 6 month later that he did not authorize any charges. I got interesting proposal from them to pay another 500 Euro and HomeAway will do future investigation not promising any results. Since that I started screening guests and ask them for copy of ID for my protection. Currently I cannot do that anymore because I do not have access to the guest information. Whenever is any dispute about financial issues HomeAway is not taking any responsibility they just send info about some financial institution in England providing their phone number in England. I pay fee directly for HomeAway and I am not getting any protection from them.