This is by far the worst internet service provider co. I've ever seen! Customer Services is worst! Today I called them for assistance as my 50 usd 8.0 high speed plan never allows me to have high speed data! Its internet is pathetically slow through out the month! The l1ady started trying to sell me a mobile device from AT&T I informed her I've Samsung galaxy & I hung up. She sent me 4 threatening messages (they are saved in my cell) informing me if I don't get in contact with co. They are freezing my account tonight and there will be 10 usd charges as well! I sm astonished. This month i went to the store on Preston Road they accidentally put me on internet only with no line use, the next day I went to 3 different At&t locations all near preston Road trying to get customer services to help me including my parent branch. Unfortunately the, sweet Mexican guy who had sold us this connection was on leave hence the manager refused to help me they all asked me to go to the opposite road side Preston branch where I had deposited by 55 usd payment. When after 3 hrs of wasted effort i finally went to the store where I had deposited my monthly payment yesterday the customer service guy apologized fixed my issue ASAP informed me any one of the other 3 branches staff could have fixed the error easily but they didn't want to do it... it left me with a bad impression that turned into a, nasty impression as tonight I received below mentioned messages from At&t technical support rep whom I cslled to help with my pathetically slow internet although 2.7 out of my 8 high speed data is still remaining she, sent me these texts:
1. AT&T Free Msg: We will cancel *******955 effective 01/13/2019. If you would prefer to keep this service active, please contact us at *******500.
2. AT&T Free Msg: While suspended this number will be charged $10 plus fees, surcharges and taxes per bill cycle. Charges may be prorated based on activity dates.
So I ask what kind of company are you guys running where should we give your feedback. As a professional Banker I feel the company is in desperate need of client feedback forms and service quality prople to check staff attitudes!