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I placed my order on June 20. My anniversary is July 15. Due to COVID-19, I understand that there may be some delays. Today is July 14 and I don't have a package in site. My order is almost $70. A lot of money tO be paying for an item that hasn't been received. Everything was an excuse. COVID-19, not enough staff for delivery and no supervisor available to talk. $20 credit is not good enough. A full refund and my item would have been better. Thank you for ruining my anniversary. I will nEver order from you again
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Hi,
Thank you for taking the time to review us!
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers while ordering and we wish to ensure that all orders are processed, shipped, and delivered in a timely manner.
Please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we meet the delivery timeframe, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We always wish to ensure great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers.
No worries, we appreciate your feedback and I am going to forward your concern to the most appropriate department, in order to improve our services.
Please let us know if there is anything further we may do to help in the meantime. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com