Member since January 2019
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First of all, I'll try to be honest, short and sweet.
I purchased my controller about a year ago and all seemed to be fine for a few month or so. The paddles worked, button/thumb stick feedback was great, although the controller did feel a little light and almost cheap.
3 months into it, a few buttons started sticking, so I contacted customer service and had to get it repaired. 2 weeks go by and I receive my controller again and it works!
Fast forward another 2 months, and I begin to run into some issues with the triggers/bumpers not responding when pulled. I contact customer service again, they have me send in the controller, and blah blah blah I get it back 2 weeks later (I purchased the 12 month warranty).
To be honest at this point I stop playing with my shift controller just because it's caused issues and problems. Another 4 months go by and I start playing again with it, and yet again I run into issues with the buttons sticking as well as the thumb sticks getting stuck forward. Customer service, send it in, get it back 2 weeks later...
After I received my controller for the 3rd time getting repairs in less than a year, the left thumbstick does not work at all. I contact customer support and they say that is apparently party of "thumbstick drift" which they do not cover, and would charge me $60 to repair (on a controller that I paid over $200 for). I'm not sure why that is considered under thumbstick drift, but the fact that the controller has had to be sent in 3 to 4 times in less than a year for repairs shows that it is a low quality controller.
I have asked for a refund or repair, and they refuse to do so now without me paying. Overall, I like the idea of this controller, however it is very low quality and by no means would recommend it. Unfortunately this was not a good purchase made, and please read this when thinking of purchasing their controllers.
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