Vy N.

I waited to talk to customer support for a good 30 minutes. The help I needed was probably very minuscule and wouldn't really be trouble to any one. Finally getting to speak to someone, my problem was not resolved at the slightest. I wanted to exchange my tickets for a different time, at a different theater, but for the same day as my original tickets. I did use a promo code to get my original tickets so I couldn't refund or exchange my tickets online. The person I was speaking to was so extremely rude and inpatient. I know that probably 100 other people were waiting for help but I was once one of them too, waiting so long for no help at all. She told me since I used a promo code to get my tickets she couldn't do anything about exchanging the tickets. Which I find so surprising because I just wanted the tickets for a different time and in a different place but for the same day! I didn't want to refund the tickets, even I know that would not be able to be done but I thought a simple exchange could be made by such a big company. I couldn't believe how rude she was being, speaking to me like I was stupid. She kept repeating the same thing again and again, things that I already knew. I waited to talk to her for at least 30 minutes so the least I was expecting was just to give me credit for different tickets if I couldn't exchange it. I hardly doubt that $20 dollars would set back fandango. I'm never buying form fandango again and I hope that no one else does. Now I have to say goodbye to seeing my movie, thanks a lot fandango.