Hautelook has been really hit or miss for me. Yes they offer great deals but customer service is a mess. I've had 3 transactions with Hautelook. The first 2 went smoothly, and the products were as described. The third was such a headache that I will never shop there again.
I ordered a pair of boots from a well-known brand. The boots were a familiar model that I saw from last season but had a different style name. I purchased them but after googling the style name and saw a picture of a different boot, I was worried that perhaps they mislabeled the boots either with the wrong name or wrong picture.
I called literally the day after to cancel the order but was told that the boot was already in the warehouse (which is unlikely that it would arrive at the Hautelook warehouse the very next day). For that (poor) reason, they couldn't cancel the order. Well if my order was in the warehouse so soon after ordering, why did it take TWO WEEKS for the boots to arrive?
And when they arrived, they were the WRONG boots, just as I suspected! Now if they let me cancel, none of this would've happened. I called Hautelook 4 times to get the refund process going and had to ask that they pay for my return shipping since this was not my mistake. I also called to confirm that they were refunding me, not simply giving me credit. All this was "noted" on my account, yet 2 weeks later after returning the boots, I see a $120 credit in my Hautelook account! I'm never shopping from Hautelook again, what will I do with the $120 credit?
So I had to contact them AGAIN and get it sorted. Thankfully everything did get sorted out but it was way too much trouble for what it's worth!
Hi Vy,
You're so welcome! I'm thrilled that you love your new shoes. Thank you so much for taking the time to share your experience here. I wish you continued happy shopping on ideeli!
Best,
Jason Faria
Sr. Manager Customer Service