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V S.

2
Level 2 Contributor
AZ, United States

Contributor Level

Total Points
509

6 Reviews by V

  • Onedrive

10/19/22

Microsoft strikes again with another piece of half-baked junk.
In my 5+ years of using OneDrive, I have *repeatedly* faced the following bugs that have not been resolved for years.

- File changes being overwritten: I have lost hours of work due to OneDrive
- OneDrive support is useless: everytime I've contacted them, they waste 45+ min of my time to no avail
- Entire files & folders missing from one device while appearing on others
- Files being saved to "d.docs.live.net" instead of my local device, then failing to sync locally
- Office programs freeze/hang on "File > Save as" due to the above

Worst of all, I only sync between two devices, yet OneDrive manages to fail so consistently.
Office 365 and OneDrive are complete trash, and a massive waste of time.
I regret ever migrating to this platform.

Tip for consumers:
Don't use OneDrive and save yourself the headache.

  • Upwork

9/27/22

Title is self-explanatory, Upwork just wasted hours of my time for no reason and disrupted my business by freezing my account a full week before my card expired.

They froze the account literally the day after successfully billing me, even despite the card still being active.

It has now been 36 hours since I updated my card details and the account remains frozen. Support takes over 15 hours per response. Totally unacceptable.

UPDATE: Over 48 hours later, Upwork finally replied and unfroze the account. No apology or explanation offered. My business operations were disrupted for two full business days and Upwork support is completely unapologetic.

Massive waste of time, very frustrated & unhappy with Upwork's service.

  • TechCrunch

9/26/22
Verified purchase

The TechCrunch+ checkout form is totally non-functional. It did not let me type in a credit card, and billed me before I could click cancel when testing whether PayPal worked.

I did not intend to ever purchase TechCrunch+, cancelled my subscription immediately, and never used TechCrunch+. Upon contacting support, they refused to refund me.

This charge and TechCrunch+ support's conduct is unacceptable and fraudulent and will be reported to the relevant regulatory agencies.

Tip for consumers:
Do not even consider buying this, they will steal your money and refuse to refund.

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  • Dribbble

12/15/21

It took me *4 tries* and 20 minutes just to upload a 2.3MB GIF successfully to Dribbble. Even now the GIF still hasn't actually appeared on my profile after the success notice said "it will appear momentarily", *over half an hour* since I first started uploading this.

Dribbble's systems take a ridiculous amount of time just to upload a <3MB file, and 80% of the tries fail and returns the error "this file can't be uploaded... contact support."

I cannot even delete the broken "draft" after the systems failed to properly upload the first try.

This is seriously inexcusable... how is this happening with a GIF that is not even 3MB? The site has become totally unusable, Dribbble is a sorry excuse for what it used to be.

UPDATE: Nearly one year later, just had the exact same bug. Dribbble has become trash.

  • TemplateMonster

9/23/21

Creators, beware -- stay away from TemplateMonster unless you like wasting your own time. I sell over 100+ digital templates online and decided to give them a try (which was a huge mistake):

Their review process is incredibly slow, inconvenient, and arbitrary:

It takes over two weeks to receive any response after you first submit your products. The response is almost always to reject for nonsensical reasons like "wrong category'"(ie. They rejected a mockup bundle I submitted to the "Product Mockup" category saying it should go in "Graphics", which makes no sense).

Rather than simply changing the category of the existing submission, the TemplateMonster system requires that you completely re-submit products (filling out 15+ fields again) and gives you no place to copy my previous submission. This kind of UX design is blatantly disrespectful of creators' time and efforts.

When I reached out to TemplateMonster support about this onerous submission process, they responded by just confirming this was the only option:
"Unfortunately, if your products were rejected with the reason 'Resubmit the product to another category' you should upload it from scratch as there is no possible change the category. "

Rejected products show up as big red blocks that you cannot click, dismiss, or edit in your dashboard.

Don't waste your time with Template Monster; there are many far superior alternatives for online creative marketplaces.

Tip for consumers:
Stay away from Template Monster.

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  • CreativeMarket

9/2/21

I have sold assets on CreativeMarket for several years, and I can confidently say creators should NEVER list their assets there.
I have now moved almost all of my assets to my own site, powered by Gumroad:

There are numerous problems with CreativeMarket, which have grown exponentially worse over the last 6 months:
- The editor is inexcusably terrible: uploads are incredibly slow, product prices are randomly reset and sometimes reverted to draft.
- Creative Market's affiliate/referral tracking doesn't work correctly & they refuse to acknowledge it. I finally managed to get IP & location proof that CM failed to detect a referral, yet they still haven't paid me for it or responded in over a month.
- The search is poorly organized and has been overrun by creators who spam upload the same asset several times
- The engineering team takes months to reply and deploys half-baked stuff constantly (ie. Their Help Center is currently a broken infinite loop b/c Zendesk SSO is implemented incorrectly)
- Despite all of this, they take a whopping 40% cut of all your sales -- most other marketplaces charge only 15 -20%, as low as 10% with options like Gumroad

At the end of the day, I have moved all my assets over to Gumroad, where I pay 10% per sale, rather than 40%

If I had to guess, the issues started when CreativeMarket became part of Dribbble, which has been trash for years now.

Save yourself the headache & sell your products from your own site (ie. Using Gumroad or Paddle) or choose a different marketplace -- CreativeMarket is totally not worth it.

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V Has Earned 19 Votes

V S.'s review of TemplateMonster earned 3 Very Helpful votes

V S.'s review of Upwork earned 3 Very Helpful votes

V S.'s review of CreativeMarket earned 13 Very Helpful votes

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