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Their website is inaccurate, their customer service representatives attack you verbally when you complain or return something. I ordered a "shower enclosure" - how can a shower enclosure come without a back? They lie to you, and when you refuse/return their goods, they take weeks to give you a partial credit. In my case, I bought an $875 (app) shower, and they only gave me back approx $400 - the rest went to restock and shipping fees. This company is ridiculous! Do not use them as they are very dishonest and hateful people. And do not use Bread financing, because if you do you will still owe Bread even though you have an open dispute with KBA. Be forewarned, these people are not very nice. We bought "shower kit with glass panel door and base", who would have thought the back of the shower is a separate item? First they said they had it in stock, then they said it would be delivered in January, then they said it was coming tomorrow, then it came without a back. Why in heavens name would I install a shower without a back? Or know that if I ordered it now, it would fit or be the right one? What a ripoff.
Tip for consumers:
If we had read the ad more carefully, we might have noticed something was wrong, but the ad, shower, base and kit, implied a full shower, and at $895 we thought that was the price of a full shower, and had no idea that it was only the base and front. They never told us how many boxes to expect, lied to us about it being in stock, said it would be there in 10 days, then they said next year, then they sent an incomplete order, almost causing me a delay in closing on my house.
Products used:
I refused the shower because they delivered only parts of the shower, not a complete shower. They are charging a BIG RESTOCK FEE and CHARGING ME RETURN SHIPPING which is almost HALF THE PRICE OF what I purchased. I WOULD AVOID THESE PEOPLE AT ALL COSTS.
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