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Vonnett H.

1
Level 1 Contributor

Contributor Level

Total Points
204

1 Review by Vonnett

  • SHEIN

5/10/15

I wanted to update you guys with my dispute with sheinside for those who have read my previous review. I've been going back and forth with them regarding my item that I order. First they tell me that my item was being held up in customs and they would have their "colleagues" handle it this information was due to their online dispute process. Once I posted my review here the sent me an email apologizing and they stated that the item was return from customs and they ask me if iwanted them to resend or did I want a refund. I told them to resend it only if they can send it byt express they agreed to that. Everything response is very slow because of the time change however I'm getting conflicting stories what is it. Is it returned back to them from customs or is it still sitting at customs? I wanted to post my correspondence that I had with them. My next step is to ask fo a refund and leave this place along their logistics sucks. PS they also ask me to change my review to 5 stars for them. I told them not until my issue have been resolve. Oh and by the way. The tracking number does NOTHING!
This is begining to get ridiculous. First you guys tell me that my order is being held up at cutsoms. Then I get a email from your customer service department once I put a review on site jabber and your customer service department stated that it was return and if I wanted them to resend or get a refund. I requested that the item be reshipped via express mail. Your colleague stated that this would be done. I need to clarity as to what is going on with my package. Sheinside is defiently leaving a sour taste in my mouth and I need this resolve asap.
Customer service Posted on: 7 hours ago
Dear Vonnett Hargrove,

Thank you for your message.

We are so sorry for the inconvenience.

Pls finish reading the previous one message.

Hope you can get it soon.

Any questions, feel free to contact us.

Sincerely,
Customer service
Sheinside.com
Vonnett Hargrove
User
Posted on: 1 day ago
I've tried using this tracking number with United States postal service (usps) and they was not able to find my package. Where is my package located? And how can I track it?
Customer service Posted on: 4 days ago
Dear Vonnett Hargrove,

Thank you for your message.

********************* is the tracking NO of your order.

We are informed that your parcel is held by the local customs now.
We apologize for this delay but our company has arranged the colleagues to solve the clearence issue,
So could you please kindly wait for some more time?
For your inconvenience, we will offer you a 30% discount coupon code for your next purchase: Welcome30OFF.
Thanks for your kind understanding and patience:)

Any questions, feel free to contact us.

Sincerely,
Customer service
Sheinside.com
Vonnett Hargrove
User
Posted on: 5 days ago
Can I get tracking number and the carrier it's not listed on my order
Customer service Posted on: 5 days ago
Dear Customer,

Thank you for your message.

We apologize for the delay in the busy season. Please do not worry because your order has already been shipped out.

You can log in "My orders" to see the order status and tracking number.

For shipping time, you can check it here:

http://us.sheinside.com/Shipping-Info-a-280.html

Hope you will receive the items soon:)

Sincerely,
Customer service
Sheinside.com
Vonnett Hargrove
User
Posted on: 5 days ago
Can I get the carrier name and the tracking number so that I can track my package. Thanks
Vonnett Hargrove
User
Posted on: 6 days ago
Can I get the carrier and the tracking number for this item so I can track the package.

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JUDY G. – SHEIN Rep

Dear customer,
Nice day.

Sorry for the waiting time and the late reply. We sincerely apologize for that.
We are truly sorry that you are not satisfied with our customer service, as you mentioned that you have contacted our customer service, maybe our customer service also gave you the reasonable reply after contacting our colleagues. Actually we really shipped your package before, but due to some reasons that we do not know, your package was in customs and then returned to our warehouse. This is out of our expectation. We are really sorry for that. Hope you can forgive our delay and accept our apologize. We will improve the quality of our logistics.
And sorry for leaving you such bad impression. Please remember that all of you are important for us, we will never deceive you. And in order to guarantee that you can get your package quickly, we also agreed that your package will be sent via express shipping. But we do not know the reason that you want to cancel your order later. We have checked for you, and found that our colleagues are arranging the refund for you. After finishing the refund, the money will be returned to your account within 10-20 working days.
Hope you can kindly understand and trust us.

If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Best wishes.

Vonnett Has Earned 4 Votes

Vonnett H.'s review of SHEIN earned 4 Very Helpful votes

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