V M.

I chose the 30 day free shipping offer. No problem. I waited. I emailed them after 30 business days to ask if it was going to ship. I was told something along the lines of, "we are a few days behind due to Covid-19 but your order is with the shipping department, so it should be soon." No problem. I then waited another week. No updates. No emails. I emailed them. No response. Waited til the next day. No response still. Send several more. No response. I get that some people expect to be treated like royalty by everyone providing them a service, but I just wanted a snake and reasonable updates. Can't believe they couldn't do that. Guess I'll have to get the bank involved...