Vlado H.

Worst seats for highest money, or cynical/cheating Opodo.
We were flying from Vancouver to London, 5th February just gone. We bought tickets via Opodo for Premium Economy, very early in June 2018. There was a reason for this one of us has a health condition that needs specific seats. And here is our story with Opodo:
Opodo wrote two very different e-mails: one to us and a second to the operator, British Airways. Opodo confirmed to us seats 14A and 14B, the most expensive in the given class. It was a window and isle seat. To BA Opodo wrote a very different e-mail confirming that we had two middle seats booked in one of the rows of four seats! Worst seats for highest price! Difference in these two e-mails is cynical and highly cheating.
The same happened on our way to Montreal from London three weeks earlier. Obviously, Opodo is consistent in their cheating customer care and behaviour.
We would not have had this information if we hadnt met a very helpful person at the BA check-in desk in Vancouver. She saw copy of Opodo's e-mail to us, went to check it from the BA side and told us an unbelievable thing; that they (BA) had from Opodo an e-mail with very different seats booked for us. Paraphrasing her expression: who would buy the worst seats for the highest money?! That is the perfect expression for the situation Opodo created.
Sheila Haugh and Vlado Hlavenka