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Vlad L.

Contributor Level

Total Points
87

1 Review by Vlad

  • MyUS

8/10/16

I signed up for MyUS and took some precautions since there was so many bad reviews. What can I say? The reviews were all right. There is nothing good about this service. I think the only people that enjoy this service are those with a lot of money to throw away because that's exactly what this company does. It empties your wallet and doesn't give one duck about you.

I signed up with the intention of having my parcel picked up by my driver but guess what? They don't consolidate your package if they don't fulfill the international shipping. I had to to cancel my pickup and was forced to pay their expensive rates and ship to another freight forwarder.

You don't even know how much you are getting charged to get your package shipped until they pluck money out of your credit card. They also charged me for my item pickup before it was picked up! What a greedy $#*! company. They couldn't refund it either and left it in my account until I used it up.

Another problem is their customer service. They all say the same little bull$#*! script and they don't compromise or try to help you. They just want to make sure they get paid.

Want to know the scariest part? You can't remove your credit card or Paypal after you add it to your account. You can't even cancel your account from their account page unless you call or email them.

I understand this is a precaution but other companies like Shipito allow you to recharge your account and add money to spend instead of keeping your card so they can charge whenever they feel like.

In summary, if you're on the edge and deciding on a freight forwarder, STAY AWAY FROM MYUS. They are crooks and just want MONEY.

Go try Shipito or Global Shopaholics. They have actual people that answer the phone immediately and care about your packages.

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Charlene M. – MyUS Rep

Thank you for your review Vlad and I am very sorry to hear that you were not happy with our services. I do apologize that we were not able to offer you the consolidation services that you were wanting, as these services are reserved for shipments that we are sending out, not shipments that are just being picked up and shipped by another company and I am sorry if this was no more clear upon signup.

Our shipping rates are based on the weight, carrier chosen, and country that they are being shipped to and can always be estimated ahead of time on our website. It is important to also note all of our shipments are sent with express couriers with tracking and you can maximize your savings so you will always receive your shipments as fast as possible as compared to other slower shipping time frames that may be available from other carriers. Our shipping cost per pound decreases as the weight of the shipment increases as well.

We do offer wire transfers from your bank as a payment method on your account and so you do have the option to send us funds that we can keep on file as a credit to be used towards your shipments. This way you would not have to use a credit card or PayPal if you were not wanting to.

I do apologize for any inconvenience that you may have experienced, and please email us if you would like to discuss any of this further for the possible future.

Vlad Has Earned 7 Votes

Vlad L.'s review of MyUS earned 7 Very Helpful votes

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