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Make mistakes and make the customer pay them. I had to pay 160 euros for sending the parcel which came back to them due to the wrong sending. Before sending we discussed right variant but they forgot about it.
Vladimir V.'s review of MyGermany earned 15 Very Helpful votes
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My experience have been extremely disappointing. I have placed multiple Concierge Orders from Jan...
Dear Vadim,
I am very sorry for that, especially as you have sent lots of successful parcels with us!
This time, you have selected EXPRESS method for Russia. As written / stated everywhere: Express can be sent to legal entities only: https://mygermany.com/ufaqs/can-mygermany-ship-russia/
Your entered address was unfortunately no legal entity.
As suggested via our eMail conversations, I am happy to support you with Express if needed. We also still offer a discount for you next shipment as you still have items with us. Please communicate with us!
Best regards, Chris CEO myGermany
Dear Chris,
Before sending this parcel your manager Eva wrote to me about this problem and we decided to send it as usual. Why have they sent it by EXPRESS method? I already payed 70 euro. Why do i have to pay +135 Euro for this sending now? Also we can't solve this from February.