Vladimir M.

I have used Rentalcar services several times and was generally satisfied with this service. But in the last year and a half, I have had two big problems with cars ordered through Rentalcar.
A year ago, in Australia, during a PickUp, it suddenly became clear that I could not enter Tasmania with the booked car. But when ordering, there was no question of Tasmania and where I intend to travel in Australia. As a result, I had to order a car for Tasmania separately and I paid an additional $ 250. True, after that, Rentalcar promised me a discount on the next order.
And so I made the next order in the USA. I received a voucher and a price of 700 USD for 2 weeks. After that I called Rentalcar and asked how I can get a discount. A company representative told me that I didn't place the order correctly, as I am not a USA resident, and they gave me the price as a USA resident. I asked them to correct the error and give me a price after the discount. They gave. 1000 USD. Please note that when ordering on the Rentalcar website there is no question about the residence. I told them about it. I received a response of representative that the computer's IP is detected automatically. Then I told them that their system was not working properly, because at the time of the order I was at home in Israel. And they told me that their system is correct and not wrong. In general, I spent a lot of time in correspondence with this company and realized that they were completely not interested in clients. I will not use this service anymore.
Vladimir