I was a long time customer of the Magic Jack, at least 8 years. The phone service quality was somewhat between poor to mid level, frequently I had to redial in order to hear anything or to avoid noise. However, last year at the annual renewal time Magic Jack sales person took my credit card payment for 1 year service and within a few weeks I noticed they charged me twice the amount what was 1year subscription. I called them for 3 times with no refund so I cancelled one of the payments and they cut my service right away. I called their Billing Department and emailed them a proof of double charge. They restored my service. This year renewal they blocked my payment and cut the service. Their Billing Department wants $25 penalty for the last year cancellation of the 2nd charge they did in mistake. I decided not to argue and have my phone of agreed to the penalty but the service was not restored and they do not care about anything. My complain was ignored and not answered so far.