Vivian Y.

Lowe's delivered a damaged fridge not once but TWICE to me. Didn't want to exchange it and bring in employees in our house for safety in the midst of this coronavirus outbreak. Tried to call them many times, the first employee would take down my name and phone number, then have to redirect me to someone else. The first time I called them I was given an email to send a picture of the damage, and the employee said he will redirect me to the manager. He hung up on me. Did not receive a reply to the email nor a callback from the manager. The second time I called them they took my address and phone number down and redirected me to an employee. Then I got hung up on. Super unprofessional, doesn't even answer the phone with the company's name. Also phone call keeps sending me back to the menu option even after I press a number on the key. Employees don't know how to do their job and always have to redirect you to the manager. Often times they don't even redirect you properly and send you to the wrong department. I've had to ping pong back and forth between departments because they just don't want to take my call. Third time I tried to call them they kept redirecting me to the wrong people, and then just hung up on me. I just want part of my money back because I know in stores they sell damaged appliances for discounted prices. Keep in mind I've spent THOUSANDS of dollars here already for appliances because I've recently moved. Don't even waste your time calling. They are not here to help you.