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Terrible, terrible service. I bought a nook years ago and it died. Not unexpected... it did last longer than I thought. However, over the years I obtained over 500 books. The site is saying I bought 32. Really?! Customer service is rude and unhelpful. They will NOT advance a call to a supervisor upon request. If you need to update anything (like an email address) you have to reset the nook back to original settings (and lose everything you've bought because it's not in their library). THOUSANDS OF DOLLARS LOST! AVOID AT ALL COSTS.
Vivian S.'s review of Barnes & Noble earned 3 Very Helpful votes
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