Vivian L.’s Reviews of Groupon & more

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“I've been the Ideeli customer since May 2013, but recent...”

1/28/15

I've been the Ideeli customer since May 2013, but recent experience with this online retail was horrible. I've ordered 3 items few weeks ago (#*******) and found out that the size (4) were too big for the 2 items (Please note that I've ordered another item with the same brand few months ago with size 4 which it fits fine with me). I requested to exchange, but got rejected. They allow me to return (by making the return label for me) so that I can reorder smaller size (2). However, the return label didn't include both of the items I requested. I've asked the online chat support and he told me that one of the item is a final sale and can't be returned. I wasn't aware of this. When I request for my current credit to be return to my credit card because I wouldn't want to shop here anymore. It was rejected too because it was from a price match courtesy. When I asked if I can escalate my request to someone else and he told me that he is already a senior rep. So it seems that I'm stuck with the items that don't even fit me. I never rate bad about anyone's business but this one. :(

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DeeDee L. – Groupon Rep Over a year old

Hi Vivian,

Thanks for reaching out here on SiteJabber. I know that one of our supervisors reached out to you about order 84209542 to help resolve the issue you were having. The reason the representative wasn't able to allow for the third dress to be returned was due to the fact that you had requested, and were granted, a price match courtesy. Price matched items are always final sale and this had been stated in the chat where it was requested.

The supervisor you spoke with is allowing you to return all three dresses, including the price matched item, and emailed the return label that needs to be used for the return. She would like you to include that dress with the other two items you're returning from the same order and will manually process your refund for this item. Please reach out to her once you ship out the return so that she process the refund for the previously price matched dress. If there is anything else I can help you with, please send me a message and I'll be happy to assist. Thanks so much for being a part of Ideel!

Best,
Jason Faria
Director, Ideel Customer Service