Vivian G.

Long Rant! I ordered an accessory for Eli's Fortnite costume on Oct. 12th at Spirit Halloween online it was a preordered item. Ever since I placed the order the money would be on retail hold until it was shipped out. This past week I've called their call center and had been given the run around. One representative told me my order was to be delivered on the 30th. Each day i would call to find out why I never recieved a Tracking number their response was sometimes they send them and sometimes they don't it's the warehouse who does all that. So Tuesday came and went and no pickaxe was delivered so for Halloween Eli had no pickaxe i called Thursday and spoke to a manager who had nasty attitude who told me my item was lost in transit ornlost in the warehouse she ended up hanging up on me. An hour went by an i was beyond frustrated Samuel Arenas gave it a try and we got the best Manager to help us out she called several stores in the El Paso area and couldnt locate one. I had finally decided to cancel the order yesterday and order from Spencer's (which I should've done in the first place) my order came in this afternoon and Eli is beyond excited. I loved Shopping with Spirit Halloween but after this experience there is no way I'll ever do it again. Horrible that i couldve got them the costumes they wanted if only I had shopped with Spencer's to begin with.