Vivian D.

I am extremely disappointed with Dresve. Placed an order (order ID *******) for 5 dresses on January 20. The items did not ship as plan, 2 items I received an email that it shipped Feb 01 with tracking no. EA*******CN under courier EMS, I tried to track the shipment numerous times but the website still says no information. Then the second 2 items were shipped Feb 04 and received it Feb 11 since they shipped it thru DHL. That is because I called them overseas complaining why it did not ship as plan an we need the item before Feb 17.
So here is the problem now, the first shipment that they said they shipped Feb 01, it has not arrived until now, and after spending money on overseas call, and numerous chats, they gave me a screenshot of the tracking and it shows there that the suppose to be first shipment just shipped Feb 15. And I was very mad because I have been contacting them since Feb 3 asking them why the tracking number is not showing anything and now they are telling me that they just shipped it Feb 15 so it will be very late and I will not be able to use it anymore. I ask them to cancel and refund since it is their fault for giving false information but they said I have to return the item. I told them that I will not be receiving the item and I will not spend money again to return it. I want them to refund my money.
They have such bad customer service. I have transcripts of the chats to show how many lies and unreliable information they provide to their customer. They gave burden to their customer and it is not worth it at all.