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1 Review by vito

YOOX

YOOX

6/15/18
Buy a dsquarde jacket and it was fast at my home, after opening tha package I say that the jacket was damaged, send a mail and the only thing what they sayed you have the option to send it back, why do they anyway send damage jackets to people, so sending it back the refund took ages.
After sending back I purchased the same jacket and again they have send me a damaged jacket???? and the only mail after calling 100 times was this againg:

We would like to apologise once again for the issue you encountered as we are very committed in matching the customers' needs by always trying our best to make the shopping experience onsite be as much satisfactory as possible. Let us also thank you for the time you have taken to report in minute detail the inconvenience experienced. The picture printed on the jacked may be differently centered accordingly to the size.

Regarding your return we confirm you that our warehouse has received your package. We normally process returns within 3 business days of arriving at our warehouse and you will receive a confirmation email as soon as the refund for your return has been issued.

We invite you to return once again the item of your order in order to receive a full refund. We would also like to offer you a YOOXCODE for 20% discount, valid for a single order placed on yoox.com until 31.12.2018.Your YOOXCODE is:

We are sorry for the inconvenience and remain at your service should you need further assistance.

It looks like they have blind people working there in the warehous because sending to times damaged jackets is not acceptable and then the solution they gave is only to force you to buy something else for now for me no more YOOX.
I think some brand should not let them sell there stuff it's bad for the brandsname and if you order from de original dsquarde site they are always helpfull only price is a bit more but you know for sure you will not buy fake stuff or damage stuf

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