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Vitaliy G.

  • 1 Review
  • 2 Helpful Votes
  • 1 Thank You

Experience: Finance

Member since June 2020

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1 Review by Vitaliy

BEWARE. AVOID this Company in all cost!

To be very short:
I signed up with LHG on May 17 for 3 years contract.
June 25 Thursday, my A/C stopped working. Took 24 hours and 20+ phone calls (not counting an answering service who is clueless and not helpful) to reach someone from LHG. After I paid 65$ deductible upfront, I was assigned to some low tier HVAC Co. Called technician directly, he stated that cannot perform same day service and promised to show up next day.
June 27 Saturday, called technician no responses, texted no responses (even though display indicated massages have been read). Called from different number picked up, talking like don't understand what is going on then abruptly hang up and never pick up again.
Called back LHG (again 20+ phone calls). Finally reached agent Kay, who said that she can't assign technician and offered us to find one to "diagnose problem" BUT NOT to fix and wait until Monday to get manager's approval. I asked "what if to fix A/C cost 300-400$". She responded " still NO fix only to diagnose and wait until Monday". It is ridiculous To wait 5 days in the boiling house 90+ degree and 90+ humid outside until some manager decide wether approve repair or not.
We called local HVAC - guy showed up in an hour fixed for 300$. That was it.
On Monday June 29 I sent official email as well as called LHG to cancel my policy and refund all my payments as this Company failed to fullfill their duties. Nobody even responded back to me.

Conclusion: LHG only responds immediately when you sign contract with them (even in 11pm). Rather save extra bucks for repair than waist money for scams.

Vitaliy Has Earned 2 Votes

Vitaliy G.'s review of Liberty Home Guard earned 2 Very Helpful votes

Vitaliy Has Received 1 Thank You

orlando b. thanked you for your review of Liberty Home Guard

“Having the same issue right now. Been without working unit a month now. Wife has a guy coming out Thursday to fix unit. I signed up for a 5yr. Plan$2000. How do I cancel”

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