Vitali B.

There were several Big issues, I don't even know from which to start. So I'll just write it
Chronologically. Even though the ending of this story is worse.
First, I searched through their website a room suitable for couples, I put a filter, so I could
See real options. There were like 16, but by location and price, it went to the final number of
2. I chose the one I liked more and placed the booking, I did it with some gup before move-in
To avoid stress BUT.
Spotahome answered that there was a mistake and even tho it said clearly "available for
Couples" on their website, in reality, it wasn't. They apologized and told me to take a look at
Some other option. Which I had and I asked for that one. After some time, they got back with
Another apology saying that landlady like a month ago changed it and it isn't available for
Couples anymore. Ok. But why is that on the website then? I'm a really methodical person,
And I like to plan and think well before making a decision, but how is that possible when
There is false information on the website?
2nd they suggested to help me with the choice and sent a few links, which I saw of course
And didn't even consider it. Simply because apartments were located on the other side of a
City. I can't understand how they can call that suggestion when they don't even care to pay
Attention to what the person was booking.
Adding to everything, time was passing. So I decided to take a look at their website and
Choose what is "less bad".
I sent two links to not lose time again - and funny but from the first landlady, there weren't
Answers. On the other side, the second one answered promptly. Even tho they charged a
Special "landlord fee" which was even bigger than Spotahome fee, but by everything and by
Losing time I even thought that I was still lucky. I couldn't imagine what will wait for my
Boyfriend and me.
Because it is this special policy of Spotahome that you book before, pay everything and then
It's like "Surprise!))" what is waiting for you there. On the other websites like Badi, Indeed,
Idealista (even Facebook) you can establish an appointment and go and see, and if you
Don't like it, you simply don't want to take it. Well with Spotahome you have to take it.
Plus they even have this policy that they charge in advance just Full month, but interestingly
The apartment was from 2nd of Feb., so that way the payment will be in advance for 2nd
Month and when we will move-in we will pay + 1st month and everything else. Which would
Be the probability that we can pay it? So I suggested that I'll pay that one day to them, which
I wasn't staying, just to make it by their policy "Full month". Certainly to pay 17-18 euros for
Nothing was still better than the first scenario.
After the booking was confirmed Spotahome sent me contacts to start arranging move-in
With the landlady. When I saw the email I understood why there was that Big fee, because it
Was another hidden agency. So, a normal person needs an apartment to rent and already
Has to pay the rent in advance, deposit + pay one agency, then to another, just to get the
Place to stay.? Well but even this wasn't the worse.
I contacted "landlady" by WhatsApp and email. And I was waiting for an answer for more
Than a week. It was already 2-3 days before the flight, (because I was booking from another
Country as I was moving for Erasmus) I wrote to Spotahome impatient and really worried
"What's happening?"
And just after that the 'landlady' finally answered me and said that SOON someone else will
Contact me about the apartment. So we were waiting again.
I was waiting till the last, like 36 hours before move-in, and then contacted Spotahome
Support to cancel my booking. They told me to log in and in the section "my bookings" I can
Cancel it. I did as they said, but there was nothing in the section.
And after that, a person from the second agency wrote to me. With no other choice we just
Went to an established hour to check-in.
And there it was, the Surprise...
The zone we were supposed to live in is full of criminality, and 20-30 minutes from the
Apartment we were robbed, we went to the police station, and they said that it is kind of
Usual there. Terrified I contacted like 4 different persons from Spotahome that I have to
Cancel my booking and expect my money back, but they say "that it isn't enough reason" to
Get a refund, while on their website they say that you have 48 hours to cancel the booking if
Something isn't good at the day of your move-in. So they protect themselves behind
Everything they put in their policies and totally don't care about the customers.
They even didn't want to establish any agreement and took all the money. Totally inhuman.
For such a monster company it is nothing, and we had to be on the street or from place to
Place till we got some help to get another apartment from other website of course.
To go through something like this I wouldn't wish to anyone. And that's why I highly don't recommend Spotahome.
Better to take Airbnb or Hotel for e few days in destination you plan to rent an apartment, then visit websites like Indeed or Badi and make appointments, where you can go and see the place. It took us 3 days to do it this way and we solved this situation. I just wish I did that from the beginning, so we wouldn't lose money and health.