Few times ordered from them as got their coupon in the building mail. And all those times they had the package rerouted but didnt even refund and I had to contact the customer service for the refund, at least, refund me if you are going to have the packages sent back to your warehouse. The rep didnt even have any reason... whoever idiot is rerouted the packages without refund needs to be fired. Sticking with iHerb... and dummies, this is a building so you cant just reroute everyone's packages from at the same location...