Virginia S.

I've been a Chase card customer for 20 years and have been paperless for 6 years, doing everything online. Trying to pay my bill online now in early August 2016, I find that Chase.com has a newly renovated website and it's poorly designed, hard to navigate, and WORST OF ALL with my Windows 8.1 software (or perhaps for everyone) I have to click on the "Pay This Bill" button several times before the button registers and payment is made! Do you know how risky it is to click a button like this more than once? A customer could make the same payment several times, in effect inadvertently draining their checking account of funds and causing all their other payments to become NSF, creating a terrible financial mess for the customer. I've been on hold for 35 minutes so far waiting to register a complaint with Chase about the new website, and no doubt on hold for so long because thousands of other customers are calling in to complain as well.