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Tripsite is NOT accountable, to their customers, regarding Covid-19. This company claims that their partners are the ones making the decision to cancel or not the bike tours, regardless of the pandemic we are ALL facing. Tripsite's contract does not consider natural disasters like; earthquakes, tsunamis and or the deadly, covid-19 virus. Their website covid-19 note, conveys the message that you and you alone are totally responsible for your well being and your life if you decide to go ahead with a tour booked 1 year in advance, but if you decide not to risk your life they will charge you a fortune to cancel. The options they offered, changed every day with every agent who, if you are lucky, answers you message. I insisted to get clear and specific information regarding how Tripsite would protect me if the barge company decided to have the tour going. But instead of reassuring me they were following totally safe protocols, the owner's daughter cancel my reservation. Be aware!
Tip for consumers:
If you try to find comments or reviews TRIPSITE has complete control of any page regarding reviews. You have to go everywhere in the internet to find independent, unfiltered honest reviews
Products used:
they are a bike and barge tour company.
Virginia M.'s review of TripSite earned 4 Very Helpful votes
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Tripsite twice now overbooked and tried to force me to share a tiny cabin. When I refused they...
Virginia -
We are disappointed to see this review. Over the last year and a half our family-owned company has done our best to support our local partners and stand by our clients in the most difficult time our company has seen in our 20+ years of business.
With that being said, we tried our best to keep you informed on the status of your trip, provide you with specific health and safety protocols, and comply the best we could with your demands. However, we could not guarantee things out of our control or outside of the terms and conditions that you read and agreed to. We also tried to provide you with information about travel insurance, which you declined.
Our terms and conditions have always mentioned natural disasters, pandemics and force majeure. We offer free cancellation, rebooking, and/or trip vouchers if the tour was cancelled because of a government mandate. Instead, you insisted on cancelling months before your tour date and therefore incurred a cancellation fee.
Our reviews on our website are honest, transparent, and admittedly not all 4/5 stars. And we are alright with that. We use feedback to improve our services and take every review very seriously. The only way a review would not show up on our website is if it is in violation of our community guidelines. This is standard practice and ensures all of our reviews are factual and verified clients.
We wish you the best but stand by our partners and service.
Carla, Partner Tripsite.com