Two weeks ago I required help to correct a msg on my computer which kept popping up. After many attempts it was finally removed but then "Ace," the tech who was helping me tried to sell me an extension of my contract. I said I would have to think it over and Ace said it was only good for that offer. When I did not accept he became very abrupt and did not respond to my second request and hung up. That certainly was the wrong way to treat a customer. Virginia M