Virginia B.

I filed a claim with AsurionHome and paid the deductible fee back in December. They tell me it can't be repaired, and have sent my file back to the vendor through whom I bought the plan. The vendor (Verizon) tells me it's not a phone, and not covered. I explained it is AsurionHOME, not phone. They tell me to call Asurion, which I did multiple times, and got placed on hold for over an hour twice, left my name and number twice, and went to their website to try that way 3 times, I want it either replaced, or the unrepairable ipad and my deposit returned to me. I have a claim number, but can't get anyone to respond. This company is a SCAM. I pay $25 monthly for the protection plan, so six months of paying, plus $60 deductible for the repair, I've already paid over $200 for a non-repair. WOW! Stupid ME!