Viren M.

When you have an issue, the online chat is just horrible to the point where it does not even recognize order number starting with LV. When you request for agent, you can't talk to them; one has to chat with him or her. They are equally bad because half the time in my experience they can't write proper English sentence and above all they make many spelling mistakes. May be you wish to consider sending these agents to England where they will learn proper language skills!

Additionally I am exploring Amazon and most of the products you offer are available with them. The reason for considering a change is: because they always have a live agent available for verbal conversation which you folks have decided to eliminate.

You had sent me a loyalty voucher/coupon which you system did not recognize. What a bloody shame! Why do you entice your customer and then not honour your voucher?