Vipin V.

Avoid ordering cake from winni.in to 2nd or 3rd tier cities. They do not have quality control and most likely what they promise you on their website and what they will deliver to you will be a different cake. Please see attached picture - I ordered a chocolate truffle cake but their vendor delivered a different cake and was not so great in taste.

I sent winni.in email about my complaint, but for 2 weeks they were convincing me that these two cake are same in Taste, Flavor and Ingredients. It is only after my persistent denial to accept, they finally agreed that Vendor changed the cake at last minute because the cake fall down, which is also hard to believe. Because it happened earlier also. Winni.in do not have any escalation matrix, so maximum they can offer you is 100 Rupee voucher. I requested in emails that I want to talk to their seniors but they ignored my requests. So I assume they are ignoring complaints. I am still following up with them to refund my entire order money.