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Violet S.

Contributor Level

Total Points
110

1 Review by Violet

  • Bernie Dexter

12/3/15

I purchased a lovely dress from Bernie Dexter but it didnt fit which was surprising since I regularly purchase clothing from other vintage-repro websites and know my measurements pretty well. But even if the dress had fit, I was really put off by the quality of the fabric which felt VERY thin and cheap. Cute print but cheap material. Certainly not what you would expect of a dress that costs $156. This is where things get frustrating because apparently Bernie Dexter does not issue refunds, only store credits and exchanges. Not only that, in order to qualify for a store credit or exchange, I would have to send the dress back to her within 7 days of receiving it which is the shortest return time I have ever seen for an online store (if you live outside the USA, thats nearly impossible without paying an arm and a leg for shipping!). Oh and I forgot to mention the 15% re-stocking fee. Most online retailers will only charge a restocking fee if the garment shows obvious signs of wear, has an odor or the presence of pet hair. Bernie Dexter charges a 15% restocking fee on ALL returned items regardless of their condition which is bad because ordering the correct size online can be a bit of a gamble. In my experience, sometimes it takes a couple of tries to get the right size but that 15% restocking fee certainly discourages this notion. So lets see, I originally paid $156 plus $40 for shipping then to return the dress I have to pay an automatic 15% re-stocking fee which is approximately $24, THEN I have to pay expedited shipping to have it returned within 7 days only to have Bernie send me another dress which I will have to pay another $40 to have it shipped to me. In the end, thats a grand total of approx. $260 for a dress that wasnt the greatest quality to begin with. Whats a girl to do when the dress she purchased doesnt fit but also doesnt meet her standards of quality? No matter what other sizes are available the quality of the fabric is just not up to snuff so Im not interested in a pricey exchange or store credit. I just want my money back but thats not even an option which I think reflects Bernies lack of confidence in her product. The icing on the cake is when you see the same dress that you paid $156.00 for (or $260 if youve had to exchange) on Bernie Dexters Ebay store for $25.00! I ended up selling the dress to a friend for a lot less than what I paid just because of the hassle-filled return policy. Waste of time and money. Buyer beware! There are a lot of other vintage reproduction clothing stores online that have a much better quality of clothing and way better return policies.

Violet Has Earned 30 Votes

Violet S.'s review of Bernie Dexter earned 30 Very Helpful votes

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