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I will never order from this company again I got two orders and was very happy with the product but due to the lack of customer service I will never buy from this company again they lost my order they can't replace my money for two weeks but before this I received to my orders and magically lost my address when I asked to pay for more money for my shipping to come quicker because what's the point of being on a diet without drinking the shakes once a day at least I've been well I shake now for a whole week and they told me that there's no way for me to pay more money for shipping and that I have to wait another week
Tip for consumers:
Horrible customer service
Violet B.'s review of 310Nutrition earned 15 Very Helpful votes
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Very difficult to cancel and/or change settings on subscription. It charged a card I used back in...
I did auto plan and tried to cancel but was hours late (on vacation). Ok, my bad. Then cancelled...
Violet,
We strive to provide premier service to our customers; it is our regret to know that we have failed to meet your expectations. As often as we wish we could control the delivery process in its entirety, unfortunately, we cannot as once products depart from our warehouse the delivery is quite literally in the hands of the carrier. When a package is deemed "undeliverable", "stolen", or "lost in transit" there are several actions that must be executed in order to proceed accordingly. Furthermore, once an order has been processed, there is no way for our system to add charges to cover expedited shipping; this option is made available at the time of your order placement.
The refund process is dependent upon your financial institution, thus we may have advised you to allow the standard 7-10 business days (about 2-4 weeks, several factors pending) for your refund to reflect on your bank statement as a credit.
Hopefully, you have has a chance to try your products. If not, please reconnect with us via phone, live chat, or email to discuss the options. Again, we apologize for your experience but do appreciate your expression.
If you need further assistance, we are here for you. Thank you for choosing 310 Nutrition.
Cheers to you and your journey!