Bear S.

This site is so awesome. I don't even have pets anymore and I miss buying from them. From their super fast shipping, to their amazing prices, to their reliable service, to their great customer service team. This place is great. If only they expanded into other areas I'd buy everything from them. Other companies should follow their example, unfortunately most do not.

I have been using PayPal a lot lately and they're improving in ways. But it's still pretty inconvenient at gas stations, where you have to go inside and prepay if you have less than 300$ or other high amount in your account. They've come a long way from being a small payment processor, and are now almost at the level of a major bank. But they could be more flexible.

What kind of shady company doesn't have a phone number where you can call and speak to someone? That should be your first sign. Run away!

I booked a cleaning with them, and their only available was the morning of a special event (that same evening)

I get an email stating I'm booked, time and date set. This is false. When you contact them asking for the cleaners contact info... you realize you can only email. When they finally get back to you, they tell you they have yet to match you with a cleaner. That's when things get shady. You look up their reviews and read hundreds (literally) of reviews of this racket they're running. You're lucky if the cleaners ever show up, according to many reviews. And then pray they aren't thiefs, junkies, and other miscreants.

I'm embarrassed that I didn't check yelp. Or bbb. Or Glassdoor. Or indeed. All these sites will reveal what a sick group of people run this thing.

I've now emailed them numerous times requesting a refund and they are not responding.