What kind of shady company doesn't have a phone number where you can call and speak to someone? That should be your first sign. Run away!
I booked a cleaning with them, and their only available was the morning of a special event (that same evening)
I get an email stating I'm booked, time and date set. This is false. When you contact them asking for the cleaners contact info... you realize you can only email. When they finally get back to you, they tell you they have yet to match you with a cleaner. That's when things get shady. You look up their reviews and read hundreds (literally) of reviews of this racket they're running. You're lucky if the cleaners ever show up, according to many reviews. And then pray they aren't thiefs, junkies, and other miscreants.
I'm embarrassed that I didn't check yelp. Or bbb. Or Glassdoor. Or indeed. All these sites will reveal what a sick group of people run this thing.
I've now emailed them numerous times requesting a refund and they are not responding.