We’re in this together! Stay safe with our COVID-19 guide


Vince T.

  • 2 Reviews
  • 13 Helpful Votes
  • 0 Thank Yous

Experience: Business, Shopping, Clothing & Fashion

Member since September 2015

  • Reviews


  • First Reviews


  • Thank Yous


  • Fans


  • Profile Views


Review Distribution

2 Reviews by Vince


FreegoChina supplied me with copies of their product UL certificates. Customs and Border Patrol Seized both of my shipments and I had to hire an attorney to check on the UL licenses that FreegoChina provided. The certificates they provided have been deemed to be flagrantly counterfeit. I am out well over $8000 in product, shipping and attorney fees. I have been trying to get FreegoChina to refund my money for 141 days. I have not been given a responsible offer to be made whole.


I have made a few orders on Alibaba now. My first order for a scooter did not work out at all (from Merlot Commerce and Dogebos Ltd). The item came in a crushed box and would not function. The seller would not replace any of the broken parts and offered the only recourse of shipping the unit back at my cost. Ridiculous.
Fortunately for me, I placed a small order first. I chose a different supplier for my next order, (Shenzen E-Fire Technology has been excellent so far) and I have placed several orders with them since.
I will continue purchasing through Alibaba. If you are going to use these folks, I recommend taking your time and ordering small first. Develop trust. China is going through a recession and some of their sellers are likely going out of business.

Jeff W. – Alibaba Rep

Dear Vince,

This is Echo from Alibaba Customer Service. I would like to express our appreciation for the trading insights you shared with us and I agree that there is certain risks in international trading, therefore due diligence is highly recommended to every customer.
Also, I noticed that you mentioned a trade dispute with Merlot Commerce and Dogebos Ltd. According to the database, there is no company located with this name and I wonder if you still have the posting link of this company on Alibaba.com. If yes, please send it to me via private message and I will further check it out for you. Or, you can directly submit a complaint via our Complaint Center: http://channel.alibaba.com/complaint/home.htm?spm.
Thank you for your support and understanding. Have a nice day!

Alibaba International Customer Service Team

Vince Has Earned 13 Votes

Vince T.'s review of FreegoChina Scooters earned 3 Very Helpful votes

Vince T.'s review of Alibaba earned 10 Very Helpful votes

Vince hasn’t received any thanks yous.

Vince doesn’t have any fans yet.

Vince isn’t following anybody yet.

Similar Reviewers on Sitejabber


The patience from the lady who help us to create our design was just great. She made around 6 or...


Supplier is patient and professional, replied many questions I asked. Machine just arrived,...