I purchased a Predator Rolling tackle box from them and after one trip it started to tear. I contacted Outkast fishing and there customer service is horrible. They automatically had there own opinion on how I abused it without even seeing the damage. They gave me an option to purchase another one at a discounted price. They were very rude, and arrogant and kept giving me different scenarios on how I damaged it without anything to back it up since they never even seen the tackle box until I sent them pictures. Then after the pictures they made up another scenario how I damaged it. Completely ridiculous to assume something without anything to base there assumptions on. After many unprofessional emails from them I just went ahead filed a claim with my Visa company. I advise to stay away from Outkast fishing tackle in Seal Beach, Ca. They is absolutely no customer service at all. If they had a negative rating I would have given it to them.