Vincent T.

I ordered a scooter from Merlot Commerce and they were very happy to take my money. I received the scooter in a worn-out cardboard box that had obviously been used for shipping in the past. Having been made of very thin, cheap looking cardboard, the top of the box was completely crushed and parts of the scooter were sticking out through the sides. Upon opening the box, i found broken, scratched and cracked pieces on many parts of my brand new scooter. The styrofoam packing was in small broken pieces throughout the insides of the box. I followed Alibaba's protocol for filing with their complaint department by sending photos opf the box and the scooter parts that were damaged. They put me in touch with one of the managers for trade at Merlot Commerce. I was advised by Alibaba and Merlot Commerce that I could return the shipment to them for a full refund at MY cost, and that was the only reparation they would offer.
I wouldv'e had to pay several hundred dollars more to return their product after already having paid in full for it. All I asked for were the parts to make repairs. I was refused. Alibaba made no attempt to intervene. I contacted them several more times reporting the outcome of this transaction and was told there was nothing that could be done.

First off, Punta Gorda is a Tropical Paradise. It's a small town on the West Coast of Florida on one of the largest natural harbors in the state. They have a nice little marina, lots of inviting little shops that are reasonably priced, boat rentals, plenty of sight seeing tours and some of the best restaurants in the state.
The Wyvern is in the middle of it all. Our room was very large with an ocean view and we only paid $115 per night. Unbelievable!
Check-in was a breeze, the staff is super helpful, our room service and cleaning crew were outstanding. Parking isn't great because they're in the middle of several small businesses, but then, walking at night felt very safe. Apparently, Punta Gorda has some of the lowest crime rate in the state

I bought 10 hoverboards from Genixgreen. I paid $279 each to ship to my door.
One of them would not start after being ridden for a few hours.
Genixgreen made me pay to ship it to some middleman two weeks ago. FedEx verified that the shipment arrived to the address yet, I continue to get emails from Lisa Wang telling me they have not received my shipment.
I will never use Genixgreen for any product ever again.
UPDATE: After waiting 4 months, I finally received a check from Genixgreen management. I have been selling hoverboards since September of 2015. 1 out of 10 boards failing is a better failure rate than every other company I have purchased from. I wish Genixgreen management couldve pulled their head out. They make a good product.