Vincent J.

I am very disappointed with this company. They have streamlined the process of taking your items, but when it comes to payment expect complications. I have been playing phone tag with them for two days now trying to find out, why I haven't received my payment of the items I sent in, per their parameters. Making sure items in the package, both unit items and cards, were in the specified order and within the expected 10 day delivery time frame. I was content in making sure I followed all instructions, believing a business with such "set in stone" processes could be trusted to uphold their end of the business engagement. But I was wrong. I first would check for updates on their website and saw my items were received and confirmed. I called in and a representative told me my check should be sent within 5-7 days. When I didn't receive the check in that time frame I called again and my call was forwarded to voicemail twice. This is when I started questioning the company's legitimacy. So I did a google search and found trollandtoad should ship paper checks via USPS w/in 7-10 business days. So I waited to see if things would rectify. 20 days later and my account still lists payment as pending. I am extremely frustrated bc while the amount to be paid out isn't that steep, in this economic climate, I was and still am dependent on the funds to come in, which they still haven't. I called again to get an update on my transaction only to be told by the rep, oh we were out of the warehouse, so we couldn't send your check. My question to him in response was how were you able to receive, confirm reception and confirm the condition of the items sent in, to your warehouse, but the process fell apart at payment? He proceeded to give me canned responses that every call center rep uses, I know bc I did their job at one time in my life, so I asked to speak with management. He stops talking for a long time and then some woman begins tali8ng on his line, no introduction, no identifying statements so I don't even know if she was management, but she proceeds to tell me the same canned statements, never answering my question how they can confirm, the items I sent to the warehouse, while not in the warehouse, but they can't send out my check. I asked if there was any way to expedite the process since the complications were on their end not my own, to which she responded no. No empathy, just no. I am very disappointed in the treatment/handling of my transaction and will never do business with this company past this transaction again. Expect this review to be "copy and pasted" on all social media platforms.

Thank you for nothing,
Disgruntled customer