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Vince F.

Contributor Level

Total Points
93

1 Review by Vince

  • Orbitz

4/19/17

Recently we booked a flight to Dublin, Ireland that is a dream trip for my wife. The happiness came to an end when Orbitz charged me three times for two tickets, quickly taking every dime from our account. After 4 hours 3 customer service reps, one supervisor, and a corporate manager, I was basically told I am wrong, stupid, lying, there was possibly a system error, or a possibly a glitch. Every Rep was rude, unable to be understood, or just in plain denial. Upon reaching corporate after they had identified the mistake was theirs and that they had charged us twice for the same ticket, I was advised that there was nothing that they could do. I explained to them that there had to be something and I was told that I had to wait three days for anything to happen. I then told them that I had no money to feed my family and that they needed to figure out a way to expedite this. The corporate manager responded that " your family is of no concern to us". Way to go Orbitz by showing us that we don't matter and that all you care about is the bottom line. As a US servicemeber my time with my family is very important to me and something I should not have to waste correcting an error made by you. Myself, my family, my friends, and anyone else I can get to will no longer use your service because just like you have no concern for my family, I have no concern to ever support this business

Vince Has Earned 13 Votes

Vince F.'s review of Orbitz earned 13 Very Helpful votes

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