Vi N.

I DO NO RECOMMEND THIS COMPANY. DO NOT BUY FROM MIRRAW!
I purchased this item provided a delivery date that would work for my event. I did my due diligence to make sure they diliver on their words. First try, I called one week before the delivery to make sure the item would get shipped. I was reassured it would arrive on the delivery date, customer service said they would expedite the order. I called next business day to check and again had to send a note to expedite the order. Third attempt - the day of the provided delivery date - I requested they ship the item that day so the item would arrive in time for my event. They tried telling me to call back India time to speak to a manager. So I did. The service in India said to call back US business hours. Yanking my tail at this point but I did, TIME IS BEING WASTED IN THE PROCESS. I called back India time the next day got a hold of the manager, requested a refund because the my order did not come on the delivery NOR did it come in time for my event. Said he would call back, NO CALL. They put me through only GRIEF. My experience was AGGRAVATING AND DIFFICULT. WASTED MY TIME AND MONEY. Customer service was NOT HELPFUL, UNPLEASANT. They gave me the run around so somebody else would deal with the issue. Continued to refuse cancellation and refund. The item arrived in fine conditions TWO WEEKS LATER than promised. A complete disaster. I've seen poor service but this is the WORST; customer service is a JOKE. There is NONE.