I ordered a part in April 2019. The part did not fit my coffee machine. I let the issue sit for couple months, as I was busy, but I contacted them in October 2019 with a request to provide a refund. After couple emails back and forth, they indeed provided a refund. I call this a great customer service! Way to do the business..
Hello Viktor, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.