viktor b.

Bought part number *******3340, a bmw 540i 1997 waterpump. One pictured on rockauto was this one exactly. https://www.rockauto.com/en/moreinfo.php?pk=*******&cc=*******&jsn=5. Their most expensive option by about 40%. Reason I paid this premium is because the one pictured has a metal propeller versus the others that have a black plastic one.

Part I got has a black plastic one. I email them saying the part is wrong. They say they can't issue a exchange because they have none in stock. And offer to exchange for one of black plastic ones and refund me the difference.

I tell them I want a complete refund and to keep my water pump. Because I had to get this installed and my car running by this weekend, on top of that this is the 3rd time in less than 4 months that I have gotten wrong parts or parts that broke after a short time and had to exchange.

The other issue I have with rockauto is that they never list country of origin of their parts. Yet when the part arrives, on the invoice it clealy states country of origin. The previous parts I bought were american companies, made in, you guessed it China. How nice is it when you order a part and open it up, and instead of made in america, says china. This latest part, the water pump, supposedly made by Behr a German company, is made in Italy.

So I paid a premium price for a made in italy waterpump with a plastic propeller that will probably disintegrate in a few months. I can't get even a metal one from rockauto because that was the last one they offered. Never using rockauto again. Shady made in crap country scammers that send wrong parts and defective parts all the time and expect you to pay for return shipping and not even be compensated the time lost. Despicable.

Rockauto had one chance to give me customer service. They asked for my VIN, origin part number, and the wrong waterpump part sent. And say they will investigate. I sent pictures of them all. Not 5 minutes passes when some other representative not familiar with my first email, messages back saying you can return it and get store credit but I have to pay for return shipping. Basically a generic response.

Obviously not investigated. Never bothered to read my first email or even the first rockauto representatives email asking me to provide the aforementioned information to them to investigate.

Pathetic