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So - the barcode did not show in the app after I bought the ticket - apparently, I'm expected to chat with them to get the tickets if it doesn't work out - I was left standing in the cold before the show - so I had to buy a new ticket at the theatre. Now they will not refund the money for the tickets I bought through stubhub - btw, their helpline chat window sucks too - you're expected to stay on that screen on your phone - else it gets disconnected!
Vikram R.'s review of StubHub earned 3 Very Helpful votes
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Vikram we are so sorry! We will reach out via private message to see what we can do to turn this experience around!