Developed in part with a grant from
the National Science Foundation

Member since June 2019

  • Reviews 1
  • First to Review 0
  • Thank Yous 0
  • Fans 0
  • Profile Views 22

Review Distribution

5 stars
4 stars
3 stars
2 stars
1 star

1 Review by Vijal

Until this experience, I have NEVER posted on a public platform and rarely review companies, but I felt compelled to do so with this rental car company, so that another traveler doesn't go through the same horrible experience with as I did. My boyfriend and I planned a perfect romantic vacation in Santorini, Greece and followed SantoriniDave's recommendation of (big mistake)! Firstly, they advertised our rental car as automatic (being Americans, neither of us can drive shift!) and we booked it as such, but when we arrived tired from a 10 hour journey to the AVIS counter, the attendant informed us that the reservation was actually for a manual and that this company is notorious for advertising automatic cars, but relaying the reservation information to AVIS as manual (he said it happens all the time). As you can imagine, we were scared and stressed that we wouldn't be able to get an automatic car without a prior reservation. Thankfully, Hertz had an available automatic, though it was almost triple the price we'd paid through After an hour on the phone with multiple agents, explaining their error over and over, we were told that we would get reimbursed for the original rental, plus the difference between what we paid for the original and what we'd end up paying for the Hertz rental. We followed their instructions to a T- cancelling the AVIS rental, submitting a receipt for the Hertz rental, and following up numerous times for weeks- AND THEY HAVE STILL NOT PROVIDED US OUR REFUND! We are both hard-working individuals who saved up for this dream vacation, in hopes that it would be a smooth time, given all of our efforts in planning. But now we are flabbergasted and stressed about how shrewd and cunning this British company is- making us jump through unnecessary hoops, preying on us, just so they don't have to pay us back money that is rightfully ours. NEVER RENT WITH THEM OR YOU WILL BE OUT HUNDREDS OF DOLLARS, STRANDED IN A FOREIGN COUNTRY, LEFT TO FEND FOR YOURSELF. If I don't get my money back soon, I'll be asking a lawyer friend of mine to step in.

Vijal hasn’t received any votes.

Vijal hasn’t received any thanks yous.

Vijal doesn’t have any fans yet.

Vijal isn’t following anybody yet.

Similar Reviewers on Sitejabber


Hired a car, collected from Sixt and was advised of extra insurance which I declined and...


I rented a car from from Orlando airport online two weeks prior to my arrival once...