I ordered three cosplays from them: Persona 5, Fire Emblem Awakening, and Nier: Automata for Halloween. Honestly, I've never received customer service like this! The mask to my Ann cosplay came cracked and the zipper to my 2B costume came off. They immediately expressed shipped another mask and reimbursed me for the trip to the tailor to get my zipper attached. I had ample time before Halloween to get ready! Very friendly and really felt like they cared.